Estimates and requests

The online estimate is an estimated range, not a guaranteed price. Final scope, condition, access and unusual circumstances can affect the final confirmed price.
Submitting an estimate or request is a request, not a confirmed booking. A booking exists only after the owner confirms the scope, date and final price with you.
If the property's condition differs materially from what was described, we may discuss a revised price, adjust the scope to the agreed amount, or reschedule with a custom quote — always discussed with you before work continues.

Scheduling and arrival windows

The first appointment of the day can be scheduled for an exact arrival time. Later appointments use an arrival window.
We clean seven days a week, generally between 8:00 AM – 6:00 PM. Commercial work can be scheduled outside those hours by agreement.
A home takes as long as it honestly takes; we do not rush jobs to protect a clock.

Payment

Residential cleaning is payable after the cleaning is complete.
Accepted methods include Major credit and debit cards, Apple Pay, Google Pay, ACH bank transfer, plus Cash, Check, Cash App, Venmo, Zelle, PayPal.
Commercial and recurring arrangements are invoiced on the schedule agreed in the scope.

Cancellations, rescheduling and access

We ask for at least 24 hours' notice to cancel or reschedule.
Cancellations with 24 or more hours' notice normally carry no fee. Inside 24 hours — or for same-day cancellations, no-access and lockouts — a partial fee may apply. The current policy and any applicable amount are confirmed with your booking, and the founder may exercise reasonable discretion for established clients and genuine emergencies.
If we cannot access the property for a booked visit, it is treated as a same-day cancellation.

Our make-it-right policy

If something within the agreed cleaning scope was missed, contact us promptly and we will work quickly to make it right.

This applies to items within the agreed cleaning scope. It does not extend to unrelated work, restoration, repair, or conditions outside the scope.

What we do not take on

Post-construction cleaning is not offered. Specialist and hazardous situations — including biohazards, sharps, crime scenes, severe hoarding, mold remediation, serious infestations, fire restoration, hazardous chemical remediation and unsafe height work — require certified specialist providers and are outside our scope. If a job requires a specialist, we will say so directly.

Pets

Pets are welcome. If an animal creates a safety risk or prevents the work from being done properly, we will ask that it be secured during the visit.

Photos and marketing

Completion photos may be taken for quality and documentation. Photos of your property are used publicly only with your permission, and photos are never used in a way that exposes identifying or private information.

Liability

We work carefully and treat every home with respect. If something within our agreed scope is missed or damaged through our work, contact us promptly and we will make it right — that is the policy and the promise. Our responsibility is limited to correcting or addressing the affected work within the agreed scope.

Changes

These terms may be updated as the business finalizes its policies. The version in effect for your booking is the one confirmed with you before your cleaning.

Contact

Questions about these terms? Call or text (850) 246-8479. Email owner@sparkling-standard.com.

Terms of service